We respect your privacy deeply. This policy explains exactly what data we collect, why, and how it's protected. We never sell your personal information to third parties.
1. Information We Collect
When you interact with Prithvi Gemstones — whether browsing, purchasing, or booking a consultation — we may collect:
- Personal identifiers: Name, email address, phone number, shipping address
- Payment information: Processed securely via Razorpay — we never store card details
- Order & consultation history: Products purchased, gemstone recommendations, astrological data you voluntarily share
- Device & usage data: IP address, browser type, pages visited, time on site (via analytics)
- Communications: Messages sent through our contact form, WhatsApp, or email
2. How We Use Your Information
Your data is used exclusively to serve you better:
- Processing and fulfilling orders, including shipping and returns
- Providing personalised gemstone and astrological recommendations
- Sending order confirmations, shipping updates, and invoices
- Responding to enquiries and consultation requests
- Improving our website, product offerings, and customer experience
- Sending newsletters and offers — only with your explicit consent
3. Sharing of Information
We share your data only where necessary:
- Razorpay: Secure payment processing (PCI-DSS compliant)
- Shipping partners: Name and address shared with courier services for delivery
- Analytics tools: Anonymised, aggregated data for website performance (Google Analytics)
- Legal obligations: If required by law, court order, or to protect our legal rights
We never sell, rent, or trade your personal information to any third party for their marketing purposes.
4. Cookies & Tracking
We use cookies to enhance your browsing experience. These include:
- Essential cookies: Required for the website to function (cart, session, login)
- Analytics cookies: Google Analytics — help us understand usage patterns
- Marketing pixels: Meta Pixel — used for relevant ad targeting if you've consented
You can disable cookies in your browser settings. Note that disabling essential cookies may affect site functionality.
5. Data Security
We implement industry-standard security measures including SSL encryption, secure database access controls, and regular security audits. Passwords are hashed using bcrypt and never stored in plain text.
All transactions are secured with 256-bit SSL encryption. Payment data is handled exclusively by Razorpay and is never stored on our servers.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt out of marketing emails at any time (unsubscribe link in every email)
- Data portability — receive your data in a standard format
To exercise any of these rights, contact us at info@prithvigemstones.com. We respond within 7 business days.
