We stand behind every stone we sell. If you're not completely satisfied, our 7-day return policy ensures you're never stuck with a purchase you're unhappy with.
Return Window
You may initiate a return within 7 days of receiving your order. After 7 days, we are unable to accept returns unless the product is defective or significantly different from what was described.
What Can & Cannot Be Returned
✓ Eligible for Return
- Defective or damaged stones
- Wrong item delivered
- Stone significantly different from description
- Certification mismatch
- Unused, unworn gemstones in original packaging
✕ Not Eligible
- Items returned after 7 days
- Worn or used gemstones
- Items without original packaging or certificate
- Custom-set or engraved pieces
- Gemstones purchased on final sale
How to Initiate a Return
1
Contact Us Within 7 Days
Email us at
info@prithvigemstones.com with your order number and reason for return. Include photos of the item if damaged.
2
Receive Return Authorisation
Our team will review your request within 2 business days and send you a Return Authorisation number along with return shipping instructions.
3
Ship the Item Back
Pack the gemstone securely in its original packaging with the lab certificate and ship it to our Bhubaneswar address. We recommend using a trackable shipping method.
4
Refund Processed
Once we receive and inspect the return, your refund is processed within 5–7 business days to your original payment method.
Refund Timeline
- Credit/Debit Card: 5–7 business days after approval
- UPI / Net Banking: 3–5 business days after approval
- COD Orders: Refunded via bank transfer within 7 business days (provide account details)
Shipping charges are non-refundable unless the return is due to our error (wrong item or defective product). Return shipping costs for eligible returns are covered by us.
Exchange Policy
We're happy to exchange your gemstone for a different one of equal or greater value (you pay the difference). Exchanges follow the same process as returns and must be initiated within 7 days of delivery.
